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Frequently Asked Questions - Exposure Gallery - MISC

Exposure Gallery is a photographic concept store that prides itself in being a platform for non-traditional photographic products and cutting edge photographic artists. Retail items available at Exposure Gallery include photographic art, photographic books, the full range of Instant Cameras, Action Cameras and their accesories, Fuji Digital Cameras, Lomography cameras, Lensbaby lenses and much more.

As a South African based retailer we are able to deliver exceptional sales service and can repair or exchange goods with out the hassle of international postage.

If the goods are available in stock we will endeavor to ship the items the same or next working day after we receive an online order. Once the order has been dispatched, we expect most packages to arrive within 2 to 3 working days but cannot guarantee this. Delivery time will differ depending on area.

 

CONTENT OWNERSHIP

All content on our website is owned by us or our content suppliers. On behalf of ourselves and our content suppliers, we claim all property rights, including intellectual property rights, for this content.

PRICING AND PRODUCT INFORMATION

Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product is priced incorrectly on the website or where the product information supplied is inaccurate. Exposure will not be held bound by the incorrect price(s) in cases where such error(s) occur. In these instances Exposure will either refund the customer the price paid or charge the difference in price should the customer still wish to purchase the product. Exposure will not be held responsible for errors in the product information supplied.

VAT (VALUE ADDED TAX)

VAT is charged at 14%. All prices listed on Exposure's website are inclusive of VAT unless otherwise stated.

DELIVERY TIMES

Whilst every effort is made to provide accurate estimates for delivery times, Exposure is not liable for any delays in delivery that may occur.

WARRANTY/GUARANTEE

All products sold by Exposure are covered by a minimum of a one-year guarantee, Valid from the date of purchase to protect you against manufacturing defect only. In the majority of instances the manufacturer of the product in South Africa endorses this guarantee. In such instances the manufacturer can be approached directly to affect the repair, or Exposure will handle the entire repair process on behalf of the customer. Where a product is defective it is the responsibility of the customer to return the product at his or her own risk and expense to Exposure. Exposure will facilitate the repair or replacement and then ship the product back to the customer, bearing all risks and costs. Exposure is not obliged to repair products that fall outside of the one-year guarantee period, or products that are damaged accidentally, however, Exposure in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired.

STOCK AVAILABILITY

Stock of all goods on offer is limited. Exposure shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Exposure shall only be liable to refund monies where it is unable to fulfil orders. 

PAYMENTS AND REFUNDS

Credit card payments.

At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, Exposure reserves the right to request ID documents, credit card billing statements and photocopies of any credit card used to make purchases onour website. We reserve the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway.

Credit card refunds - we are able to reverse transactions on our payment gateway system. The refund will only reflect on the credit card used and no other method is allowed.

GOVERNING LAW

Exposure is registered and operates out of the Republic of South Africa. The law governing these terms and conditions is the law of the Republic of South Africa.

ECT COMPLIANCE

The ECT Act states that when we offer goods or services by way of certain electronic transactions the following must be made available:

    * Full name: Exposure Gallery (www.exposuregallery.co.za)

    * Main business: Online Retailer of mainly photographic products and accessories

    * Address for receipt of legal service: Shop E101, The Old Biscuit Mill, 373 Albert Road,Woodstock, Cape  Town, 7925                                                                                                         

    * Office bearers: Linda Zetisky

    * Webmaster: shopatexposuregallery [dot] co [dot] za

    * Website: http://www.exposuregallery.co.za

    * Official email address: shopatexposuregallery [dot] co [dot] za

PROATIA

The manual published in terms of section 51 of the Promotion of Access to Information Act No 2 of 2000 may be downloaded from: http://www.acts.co.za/promotion_of_access_to_information_act_2000.htm

UPDATING OF THESE TERMS AND CONDITIONS

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

DISCLAIMER

Notwithstanding provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Exposure nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, Exposure makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors. This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Exposure that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.

exposuregallery.co.za Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

We may use the information we collect from you when you register to make a purchase, in the following ways:

      • To quickly process your transactions.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

We do not use cookies for tracking purposes

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We do not include or offer third-party products or services on our website.

If there are any questions regarding this privacy policy you may contact us using the information below.

exposuregallery.co.za

shopatexposuregallery [dot] co [dot] za
0214474124

Last Edited on 2016-04-11

 

Exposure Gallery is first and foremost a photographiic art gallery and retail store. We specialize in the more unusual photographic products. We are based at The Old Biscuit Mill in Woodstock, Cape Town.   For contact details go to "Contact Us".

 

Still got a question? Contact us at shopatexposuregallery [dot] co [dot] za